Who does telehealth work for?
Our “Skype Style” Virtual Services (aka. Telehealth) were created for ANYONE whom can not make it to the clinic for their appointment.
This could include (but is not limited too):
- New mom’s trying to juggle newborn’s schedules with life
- Professionals whom are stuck at the office and can’t get away for an hour
- Someone living in a remote community with no local clinic to attend
- Weather makes it so you can’t get out of your driveway
- Practitioners whom wish to consult with a “niche” services provider
- You live in a community that does not have the specific services you need
There will always remain circumstances where an in person visit is required ~ but research is continuing to show us that virtual visits can address and treat the same needs, and to the same level of care, for MANY conditions that an in person session can.
What services can I receive via telehealth?
You can receive many of our services via telehealth?
- Physiotherapy (strains, sprains, pain, movement dysfunction +more)
- Pelvic Health
- Exercise Education and Program creation
- Pre Op / Post Op hips and knees
How it Works
All you need is an internet connection, access to a desktop, laptop, smart phone or tablet, and to follow these instructions:
1. Book your appointment online by emailing or phoning the clinic * Email us or by phoning 604-278-5628
2. Complete your intake forms. They will be emailed to you as soon as you book your appointment. Please take the time to complete these prior to your appointment
3. You can join your telehealth appointment using either a cell phone/ tablet or a desktop computer.
Note: ** iOS device is NOT compatible at this moment
4. Please arrive to your appointment a few minutes early
Note: **Please use Google Chrome or Firefox web browser for laptop/desktop**
5. When your therapist is ready they will welcome you from the waiting room with live video connection in your private and secure one:one appointment.
To ensure you have a great appointment please ensure the following:
- You have your camera set up in a location that allows you to move around and still be seen
- You have clear audio – you may want to consider using earbuds for clearer sound (not necessary)
- Have a private space free of distraction so you can focus on what you need
6. Following your appointment your therapist will summarize the goals and treatment plan you agree on, assist you with booking your follow-up sessions, and send you your homework
Commonly asked questions
1. Will my insurance pay for telehealth physiotherapy?
ICBC and Worksafe will pay for telehealth physiotherapy sessions. If your provider is of a different company we recommend you calling them directly to confirm if they will re-imburse you for telehealth sessions.
2. Do you direct bill to my insurance provider?
Yes! We will direct bill to ICBC and Worksafe on your behalf for your telehealth session.
3. Can you treat everything via telehealth?
You can expect to receive the same exceptional care through out telehealth services as you would in the clinic. However, although many situations are served well by telehealth, not everything will be appropriate. Your therapist will absolutely inform you if they feel they will not be able to help you ~ they will direct you to whom else in your own community (another health care profession for example), or the type of referral you may need to receive from your GP to move you forward in your care.
Common treatments through telehealth include: self mobilization, education, exercise retraining, active exercise, review & progression of home exercise programs, movement retraining